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FAQs

General

- Ring us on (insert number) Monday- Friday 9am-6pm.
- Fill in the contact form (insert form), email us on hello@uniformchoice.com.au.
- Ask a question to one of our product specialist on our instant chat feature on the website.

Each product page has a size guide/conversion chart button. Simply click to view details. Or you can access info with the following link (insert link).

We try our best to make all colors visible on the website as closest possible match to the physical color of the product. However, we cannot guarantee that they will be exact, hence we strongly recommend that you order a sampe product befor making an order for larger quantities.

When a order is made, you should receive an order confirmation e-mail. If you have not received an e-mail please ring support team on (insert number) 

Shipping & Delivery

This will depend on your location of delivery. So, before placing your order, please send us an e-mail to: sales@uniformchoice.com.au, and we will inform you whether we can deliver to your location, or not.

Uniform Choice provides free shipping Australia-wide for orders over $300. To find out more please see our Shipping Policy.

Custom free order’s take 4-7 day’s depending on your location.
Orders with customization such as “embroidery/screen printing” will take 7- 14 day’s (depending on size of order and printing request).
To find out more visit our delivery page.

Returns

If you receive a defective product, please contact us within 5 days of delivery. If the defect is due to manufacturing, then you may be eligible for exchange, or refund. For more information, please visit our Returns and Exchange Policy.

Please visit our Returns Policy.
We will refund your purchase within 7-12 days.
For more information visit our refund policy.

Orders

Please call us on (insert number) during business hours Monday-Friday. If your order has not been processed we can make changes to your order.
Once your order is shipped from Uniform Choice warehouse you will receive an e-mail with a tracking number and link to keep track of your order.
To access your order history, simply login to your Uniform Choice account. On your personal dashboard you will find a tab named “My Order”. In this tab you can view all your order’s that have been made till now.
Yes, you can re-order.
Enter you Uniform Choice account and enter your “My Order” tab. There will be a ‘i’icon. Clickon that icon, then you will be redirected to its order detail page. At the bottom of this page there is re-order button. By the help of this button you can easily repeat past order products and even add new products on top of the order!
You can save your logo/design information on each order. You can also retrieve your logo/design information when you log into your Uniform Choice account and view your details under “order history”.

Personal Details

On the login page, there is a link named “Forget Password”. Click on that link then it will redirect you to “Forget Password” page where you need to enter your email address. Then our system will send you the mail with the new password, which can be changed after login in to dashboard.
Yes you can change your email.
Please login to your Uniform Choice account and enter your dashboard. Then on the “My profile” tab click “Edit Profile” button. After this a form will slide up where you can update any field you want, even email address.

Payment

We accept major the following credit cards Visa, MasterCard and PayPal. We can also arrange bank to bank transfers.

Have a different question? Please Contact us on (insert number) or in the following link ( ) 

Yes, all items include GST.

U-Choice Reward Points:

User can view the total points available in their dashboard page after they login. OR they can see the points balance in cart page after they login.
Cart page displays the point’s balance, if the user is logged in, and they can insert the points they would like to apply for the particular product.
The value of points is calculated and displayed on user’s dashboard. The point-amount relation is defined from admin area like: 1000 points = $1.

Feedback

You can feedback for our services in 2 method.
One you can login in your account and on the dashboard there is tab named “Feedback”, you can feedback us from here.
Second method is from purchase email. When you purchase a goods from our site an invoice is email to you. On that email there will be a link named “What do you think about our services?” This link will redirect you to a feedback page from where you can feedback us.
On the product detail page there is a link named “Add your review”. Click this link then you will see a popup form. From this form you can feedback us.

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